Last updated - 11 May 2018

This section presents important legal information about the Notting Hill Housing website, your visit to the site, and how we store and protect your data and personal information.

Electronic communication disclaimer

Emails sent from Notting Hill Genesis  (including any attachments) may contain confidential information and is intended only for the individual(s) named. Distribution, use or reproduction without the sender's prior consent is strictly prohibited. Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of Notting Hill Genesis. If you have received this email in error please notify the sender immediately and permanently delete it.

Notting Hill Genesis and its associated companies are registered in England and have their Registered Office at Bruce Kenrick House, 2 Killick Street, London N1 9FL

Although we have taken precautions to ensure that this email and attachments are free from any virus, we accept no responsibility for viruses that we may have unintentionally transmitted to you within this email and you should check for viruses before opening any attachment.

See the full list of the companies that make up Notting Hill Genesis.

Liability claims by third-party solicitors

If you are a third-party appointed solicitor and wish to present a claim against Notting Hill Genesis for third-party personal injury or third-party property damage, please direct your query to the Notting Hill Genesis Insurance Manager at the following address:

Group Insurance Manager
Notting Hill Genesis

Bruce Kenrick House
2, Killick Street
London N1 9FL
Telephone No. 0203 815 0337

Terms and conditions

These are the terms and conditions of use for the Notting Hill Genesis website.

Important legal notice

These terms are posted here by Notting Hill Genesis and Notting Hill Home Ownership ("Notting Hill Genesis", "Notting Hill Home Ownership", "NHG", "we", "our" or "us").

We are the owner of the site, located at ("website") and these terms apply to the entire contents of this website

You, the website visitor ("you" or "your") and your use of this website are subject to these terms, so please read them carefully. Your continued use of this website indicates that you accept these terms in full.

Access and availability

This website is intended for use in the United Kingdom only and we do not claim that this website or any part of it is appropriate for use outside of the United Kingdom.

By accessing any part of this website, you shall be deemed to have accepted these terms in full. If you do not accept these terms in full, then you must leave this website immediately.

We try to keep this website available 24 hours a day: however, we will not be liable if for any reason this website is unavailable at any time or for any period.


We may revise these terms at any time by updating them and re-posting them here. You should check to see if these terms have been revised from time to time because they are binding on you in their current form and in any revised form once posted here.

Other terms relating to the use of specific parts of this website may be posted at other locations ("specific terms"). If there is any conflict between specific terms and these more general terms then the specific terms will take precedence over these terms.


You will be able to access most areas of this website without registering any of your details with us; however, in order to receive certain services or to enable you to fully interact with this website you may be required to register certain information with us. In addition some areas of this website may only be accessible to you if you are a registered customer ("tenant", "landlord", "home owner").

You agree to provide us with accurate information when registering.

You also agree to notify us of any changes to that information, to make sure that it remains accurate at all times.

We reserve the right to refuse you access to this website if any information provided by you proves to be inaccurate.


Certain parts of this website may only be accessed using a password. We may agree to issue you with one; however, we are under no obligation to do so and reserve the right to refuse you a password without reason.

If we do issue you with a password then you will be responsible for maintaining the confidentiality of any password issued and you agree not to transfer your use of any password to any other person.


Comments on this website are welcomed and encouraged, but are moderated before being posted publicly. We ask you follow these guidelines or your comment may not be approved:

  • You are welcome to leave comments and join in or start a debate.
  • Comments must be on topic and constructive.
  • Comments must not be abusive or contain offensive language.
  • Comments must not harass others or encourage others to do so.
  • Comments must not contain inappropriate content.
  • Comments must not be posted repeatedly to disrupt a thread.
  • Comments must not promote a product or service.

We reserve the right to remove any comments.

Copyright and trademarks

The names and logo’s (“marks”) for “Notting Hill Genesis”, “Folio London”, “SimpliCity” and “Notting Hill Sales” are registered trademarks of Notting Hill Genesis and are Notting Hill Genesis’ protected property.

We are the owner of the marks and/or authorised user of all other trademarks, service marks, design marks, copyrights, database rights and all other intellectual property appearing on or contained within this website, unless otherwise indicated.

Private use and non-commercial use

When visiting this website you are welcome to print hard copies of the material found on it for non-commercial teaching and educational purposes, and for your own lawful, personal, non-commercial use. All other copying, whether in electronic, hard copy or other format, is not allowed.

We allow you to access this website on the condition that you do not reproduce, transmit, publicly perform, distribute, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of any material located on this website, or use it for commercial purposes, without our prior written consent.

Any use of material found on this website other than in accordance with these terms is not allowed and will be in breach of these terms. If you are in breach of these terms then your permission to use this website will automatically terminate and you must immediately leave this website and destroy any downloaded or printed extracts from this website.

All rights not expressly granted in these terms are reserved to Notting Hill Genesis and Notting Hill Home Ownership.

Links to and from other websites

Links to third party websites on this website are provided solely for your convenience. If you decide to use these links, you leave this website.

We have not reviewed any of these third party websites and we do not control and are not responsible for these websites or their content. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them.

If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

If you would like to link to this website, you may only do so, unless otherwise agreed with us in writing, on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:


Incorrect information

While we try to make sure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to any products, services or any prices displayed, at any time and without notice.

The material on this website may be out of date, and we make no commitment to update such material.

The material contained at this website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these terms, might have effect in relation to this website.

Limitation of liability

Notting Hill Genesis, Notting Hill Home Ownership any other party (whether or not involved in creating, producing, maintaining or delivering this website) and any of its officers, directors, employees, or agents exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

In so far as we are able to do so we exclude liability for any and all direct, indirect or consequential loss or damages that result from your use of this website.

Nothing in these terms shall exclude or limit our liability for:

If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

  • You do not remove, distort or otherwise alter the size or appearance of the marks or any other trade marks appearing on this website.
  • You do not create a frame or any other browser or border environment around this website.
  • You do not in any way imply that we are endorsing any products or services.
  • You do not misrepresent your relationship with us nor present any other false information about us.
  • You do not otherwise use any of the marks or any other intellectual property displayed on this website without express written permission from us.
  • You do not link from a website that is not owned by you unless you have the written permission/authority of the owner of that website to do so.
  • Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
  • death or personal injury caused by our negligence
  • fraud
  • misrepresentation as to a fundamental matter
  • any liability which cannot be excluded or limited under applicable law.

Privacy and Data Protection

We comply fully with the requirements of the 1998 Data Protection Act 1998. In May 2018 the Act will be replaced with General Data Protection Regulations (GDPR).

These changes will strengthen individual’s data protection rights. It will give greater control over personal information and ensure that the companies using data will do so with due care and taking into consideration the potential risks.

Stricter rules for gathering and storing sensitive data will be introduced, and the Information Commissioner’s Office (ICO) will be given greater powers to ensure these laws are adhered to.

We are committed to a policy of protecting the rights and privacy of individuals in accordance with the current and new Act.

Other general terms

These terms constitute the whole agreement and understanding between Notting Hill Genesis, Notting Hill Home Ownership and you in relation to your use of this website and they supersede any previous written or oral agreements made between you and Notting Hill Genesis or Notting Hill Home Ownership with respect to this website.

We may assign, transfer or otherwise sub-contract any of our obligations, benefits or rights under these terms to any third party but you may not.

Any person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms.

If any provision of these terms is found by a court to be invalid, you agree that such provision shall be deemed substituted by an alternative provision so as to give effect to the original intentions of Notting Hill Genesis or Notting Home Ownership and you and the remaining provisions shall remain in full force and effect.